Returns policy
We want you to be completely satisfied with your purchase from North West Boiler Breakers. This policy outlines our commitment to hassle-free returns for both defective and non-defective products, providing you with peace of mind. We are here to help ensure a smooth process if you need to return an item.
Our commitment to your satisfaction
At North West Boiler Breakers, we understand that sometimes a product might not be exactly what you need, or it may have a fault. We accept returns for both defective and non-defective products, ensuring all our customers can shop with confidence. Your satisfaction is our priority.
Timeframe for returns
You will have 14 days to return a product from the date of delivery. This period allows you sufficient time to inspect your purchase and decide if it meets your requirements. Please make sure to initiate your return within this timeframe to ensure eligibility.
Product condition for returns
For a return to be accepted, please ensure that everything that was sent will be sent back. This includes all original packaging, manuals, and accessories. Products must be in the same condition as received. This helps us process your return efficiently and fairly.
Refunds and exchanges
Upon receiving your returned item, we will process your request. If we do not have the stock to replace your item with an identical part, then yes, we will issue a full refund to your original payment method. Our aim is to resolve your return promptly and to your satisfaction. For any questions regarding your return, please contact our customer service team at [[phonenumber]] or [[email]].